This is Part 2 of our Web3 Wallets LinkedIn Live series. With WalletConnect, NGRAVE and Arculus at the table, we explore how top players are rebuilding trust through better UX, stablecoin flows, and product design.
Missed Part 1? Catch up here.
Real talk from the frontlines of wallet design
In a fast-moving Web3 landscape, wallets are not only just storage, but also identity, access, and onboarding tools. During our latest LinkedIn Live panel, three industry leaders shared how they’re pushing wallet innovation forward in a world where trust, UX, and sovereignty matter more than ever.
Panelists:
- Jess Houlgrave (CEO, WalletConnect)
- Xavier Hendrickx (CEO, NGRAVE)
- Thomas D’Eletto (Head of Product, Arculus)
The session brought energy, real talk, and tangible insights. Here are some of the key themes that emerged, with a few highlight clips to enrich the experience.
Trust is built in the worst moments
One theme echoed by all speakers: wallets are judged by their worst moments, not their best features. Whether it’s confusing UX, failed recovery, or user mistakes, trust is fragile and must be earned through better design, communication, and defaults.
Jess noted that users don’t want to be engineers, they want recovery to just work. Xavier stressed how security must be verifiable, not assumed. Tom added that creating familiarity through design is key to increasing confidence.
From cold storage to coffee payments
Wallet UX is increasingly use-case driven. Jess captured this perfectly: storing your life savings shouldn’t feel the same as buying a coffee. We live in a multi-wallet world. Users want frictionless options and secure backups, depending on context.
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Meanwhile, Thomas gave a glimpse into how wallets like Arculus are bridging into the real world with true point-of-sale functionality: tap, enter PIN, pay. And Xavier introduced how NGRAVE is setting new standards in hardware security, collaborating with the French military sector to integrate firmware usually reserved for battlefield tech.
Designing for the next billion
Beyond features and functions, the panel turned toward inclusion. Are we building wallets that kids can use to learn about finance? That non-technical people can navigate without fear? Jess reminded us that wallet innovation must go beyond the crypto-native elite and speak to real, everyday needs.